Job Title: Nurse Navigator, Outpatient Total Joints
North Pointe Surgery Center (NPSC) is growing! Outpatient Total Joints is a brand-new program starting at our Lebanon NPSC facility. As such, we're adding several new positions including a full-time Outpatient Total Joints Nurse Navigator.
The Nurse Navigator's key responsibilities include: direct patient care, education and comprehensive coordination of patient care, their families and caregivers; eliminate barriers to timely care; facilitate flow-through system; increase patient and provider satisfaction; point of contact with providers and serve as the first point of contact for patients and families.
The ideal candidate must have the desire and ability to work a rotating schedule of day/evening hours, demonstrate friendly communication skills, strong organization and coordination skills, cultural openness, commitment to patient confidentiality, analysis/problem assessments, planning and decision-making skills and meet the qualifications of the position.
Promotes the mission and core values of the OAL Enterprise
Adheres to the OAL Enterprise policies and procedures and may assist with educating new staff
Ensures that prior to placing the patient into the Outpatient Total Joint Program that a Physician Peer Review has been completed on the case as outlined in the programs Physician Peer Review Policy.
Oversees the planning, scheduling, and implementation of Outpatient Total Joint Program and procedures for navigated patients
Ensures that the patient has an identified care giver that will be an active participant while the patient is part of the Outpatient Total Joint Program
Educates patients and their identified caregiver about the patient's illness or injury, prescribed treatment, and side effects of treatment and how to manage them
Conducts mandatory patient and caregiver education sessions no less than twice a month with at least one session in the evening.
Assess patients for psychosocial distress and referral to a medical social worker or counselor if more intensive support is needed
Answers questions as appropriate and serve as liaison to the physician for additional questions and concerns
Addresses tangible barriers to care that may prevent a patient from participating in the Outpatient Total Joint Program.
Communicates to physicians if barriers exist so that the patient may have their scheduled procedure performed in an acute setting.
Ensures any health information provided is accessible: this may include securing documents printed in the patient's own language or arranging for certified medical interpretation, either in-person or by phone/video conference
Functions as a member of an interdisciplinary team to assess, secure, and coordinate appropriate services through the continuum of care
Supports the timely scheduling of appointments, diagnostic testing, and procedures
Follows established entity policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards.
Collaborates with medical providers, patient care staff and clinic management in the planning and implementation of patient and staff education
May participate in the orientation, training and evaluation of new staff
Designs or participates in the creation of health education materials
Completes and reviews the necessary quarterly data to Pennsylvania Department of Health
Benefits We Offer ...
Competitive salary or hourly wage and bonus program
Observed Holidays, Paid Time Off, Group Life Ins., AD&D Ins., Long-term Disability, 401(k) & Profit-sharing Plan
Medical Ins. (Highmark-3 Plans, PPO 500, PPO 1000, HDHP)
EEO Statement: OAL and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. OAL and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law.
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For accommodation requests, please contact Human Resources at HR@fixbones.com.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Current Pennsylvania Registered Nurse licensure is required.
Must have experience in Orthopedics and Patient Education.
Current experience with MS Office Suite is required.
3+ years' experience directly related to the position's duties and responsibilities OR advanced education in Nursing is preferred.
Case Management experience is highly preferred.
CPR Certification is preferred.
EPIC experience is preferred.
Internal Number: 192526
About North Pointe Surgery Center
North Pointe Surgery Center (NPSC) is an ambulatory surgery center with two (2) locations and 7 ORs located in Central Pennsylvania. NPSC is part of Orthopedic Associates of Lancaster (OAL), an independently-owned orthopedic physician practice, urgent care with services that include: physical therapy, occupational therapy, athletic training, onsite x-ray and MRI, along with many other orthopedic services.
“Service to the Patient Comes First” has been our guiding force since 1972 at OAL. Simply put, your health and comfort are our top priorities. At each of our locations, you will find state-of-the-art technology, the most advanced medical procedures, and friendly and caring staff. We have thoughtfully crafted our cutting-edge orthopedic centers to make recovery a convenient and comfortable part of your life. Our dedicated team includes physicians, surgeons, and physical therapists all working together to provide you with comprehensive care. While our team are highly celebrated experts in their fields, their compassion is what we value most. You’ll see this in their patient-first approach to understanding your symptoms, relieving your pain, and helping you regain function.