The Administrative Nursing Supervisor role represents administration and management on a 24/7 basis in the provision of leadership to expedite and ensure efficient hospital operations. It guides in the appropriate placement and safe provision of patient care services which: address and meet clinical patient needs, employs wise and appropriate stewardship of resources, and assures and enhances a positive patient experience.
Serves as the representative of hospital administration
Investigates patient, family, physician, and staff concerns. Refers situations to Patient Representative, Risk Management, Occupational Health, as appropriate.
Evaluates any unusual and/or inappropriate incidents on hospital premises related to unsafe occurrences or practices involving patients, employees, providers, students, or visitors; takes prompt, appropriate action in order to provide a safe environment and safe patient care.
Informs on-call Administrator/Director/Department Manager of resolved and/or pending problems and actions taken.
Gives direction to other hospital departments in the absence of their manager to assure the delivery of patient care.
Responds to media and law enforcement inquiries and refers to appropriate resources such as Patient Relations, Risk Management and Security.
Maintains patient rights in accordance with the Minnesota Patient Bill of Rights.
Responsible for human resources and financial management during assigned shift to maintain quality service, positive employee relations, and fiscal expectations
Facilitates inter/intra-departmental problem solving between individual employees. Promotes first party communication.
Implements and communicates human resource policies and procedures in a fair and consistent manner.
Monitors performance of nursing personnel from outside agencies during their assignment and relays information to appropriate staff.
Assists with effective fiscal management of resources within budgetary guidelines.
Responds and participates in resolving system, staff, and physician issues, taking immediate action when appropriate and/or triaging to operational managers. Consistently provides information to Department Manager or Director about unit or system issues.
Provides input regarding employee issues and performance appraisals consistent with hospital policies.
Utilizes clear decision-making process in problem identification and problem resolution in both routine and emergency situations.
Supports staff in utilizing their own abilities to problem solve.
Allocates daily staffing resources
Coordinates human resources with Staffing Office and Patient Placement for area(s) of responsibility to achieve quality service and positive patient flow for assigned shift.
Evaluates patient care requirements in relationship to the human resource and financial requirements
Weighs requests for staff against available resources, budgeted patient care hours, and individualized patient care needs.
Utilizes suggested staffing and hospital guidelines, policy, procedure and personnel assessment to allocate staff appropriately.
Patient and Employee Safety: Demonstrates understanding of role in developing and maintaining an environment that is safe for patients, visitors, and employees.
Identifies issues which impact patient care throughout the hospital.
Responds to emergency calls and acts as resource to team members when requested by staff.
Participates in Emergency Alert Response plan; assumes position of Incident Commander and implements the Hospital Incident Command system (HICS) in the absence of an Administrator.
Communicates as appropriate with Coordinating Council and external agencies (MNTrac).
Notifies Risk Management of any event with untoward effect on patient or family.
Meets requirement for annual infection control and safety/security education.
Protects patients, self, and others from injury and accidents by maintaining a safe environment and using equipment properly.
Follows safety/security procedures for emergency and non-emergency situations to protect patient, self, and environment.
Protects patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.
Reports environmental risks or equipment malfunctions to appropriate department or intervenes to ensure safety of patients and employees.
Ensures compliance with internal and external regulations, policies and procedures for Joint Commission, Minnesota Department of Health (MDH), etc.
Serves as a resource, coach and mentor to hospital employees
Refers staff to Infection Control, Social Services, Organ Procurement, and Chaplain, and on-call community managers as needed to maintain patient care.
Provides information regarding policies and procedures and refers to the Fairview intranet as resource.
Maintains knowledge, understanding and competency of system and entity initiatives and changes, and communicates them positively to staff.
Assists staff with problem solving situational issues.
Directs staff to potential resources/equipment sources within hospital or community.
Serves as contact for vulnerable adult or child abuse reporting.
Serves as a resource and mentor for charge nurses.
Serves as a positive role model for staff in resolving problems or conflict.
Serves as a mentor for safe patient care.
Supervises patient flow issues throughout the hospital
Facilitates capacity related meetings to gather and share information, and plan daily patient flow.
Collaborates with inpatient (IP) units to evaluate and develop unit admission/transfer/discharges.
Allocates appropriate resources to facilitate admits/discharges/transfers.
Completes required admission and discharge portions of the electronic chart to facilitate patient flow.
Rounds through each inpatient unit at least once per shift to collect information for patient flow and other concerns.
Remains visible on patient care units at least 50% of the time.
Collaborates with Patient Placement to facilitate all admissions.
Partners with Patient Placement to trouble shoot issues and collaborate in decision-making regarding patient flow.
Updates Patient Placement at least every two hours with bed status.
Troubleshoots planned discharges to facilitate early discharges.
Responds to capacity alerts in the ED, Mom/Baby and house-wide to help ensure patient flow and allocation of resources.
Uses knowledge and resources to make decisions regarding transferring patients to outside facilities.
Makes patient placement decisions within placement guidelines and policies.
Consults with the Administrator on-call to initiate hospital closure.
Ensures that established standards of professional nursing practice and patient care excellence are being met
Coordinates and communicates with multi-disciplinary members of the health care team, including both clinical and non-clinical support roles.
Interprets, guides, and enforces system wide, entity and department-specific policies, procedures and practices in the safe and appropriate placement and delivery of patient care.
Rounds on and maintains contact with all units on assigned shift including OR, PACU and ancillary departments.
Assesses competency of nursing staff to ensure patient care standards are met in the absence of the Nurse Manager.
Demonstrates high level of knowledge of Standards of Care and Assessment and Plan of Care polices and can communicate them effectively.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respectful manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
Performs other duties as assigned.
Minimum Qualifications to Fulfill Job Responsibilities:
Bachelors Degree in Nursing or related field. If bachelors is not in nursing then must have a masters degree in nursing
1-3 years supervisory/management experience in healthcare
Current Minnesota Registered Nurse
Basic Life Support (BLS) upon hire
Advanced Degree in nursing or related field
Three to five years of healthcare related leadership, supervisor, or management experience preferred. May include Charge RN or council leadership.
Leadership skills including good verbal and written communication, decision making, problem solving, negotiation and conflict management. Must have knowledge and resources to ensure that efficient hospital operations run smoothly when most ancillary departments are closed. Must be able to interact well with Public Relations, Security, other hospitals and providers on a regular basis. Must have knowledge of resources to interact with Risk Management and legal issues.
Must be proficient in using EPIC programs of Clindoc, ASAP, ADT and others as needed.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.