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Patient Care Liaison-Spine/Ortho - AdventHealth
Location Address: 711 E. Altamonte Drive STE 210, Altamonte Springs, FL
Work Hours/Shift: Full Time, Mon. - Fri. (8a - 5p)
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Coordinates full spectrum of care for surgical referral patients coming from out of town, out of state, or out of country, in addition to local patients, from initial referral contact through post-op care. This includes hospitality and travel arrangements.
Attends local consumer marketing events to act as the champion of the Spine and Orthopedics Institute, cultivating strong relationships to result in new business.
Follows up with all patient information requests from the website and events and schedules appointments for those patients accordingly.
Shares accurate information, answering questions and communicating the expected cycle of care process with the patient and family. This includes in-depth explanation of the surgical process from the time of identification through post-op care.
Facilitates a smooth transition for patients moving from one division of the Institute to another. This includes Outpatient Rehab and Pain Medicine.
What You Will Need:
Basic computer skills
Knowledge of Microsoft Outlook and Microsoft Word
Phone skills and etiquette
Excellent communication skills both oral and written
Problem solving skills
Minimum 3-year work experience in customer service or the healthcare industry
Bilingual in English and Spanish
Familiar with Medical Terminology
Experience in handling emergent situations
Bachelor’s Degree in Business Administration, Communication, or a related field.
The Patient Care Liaison serves as a patient advocate by navigating the patients’ continuum of care and acting as a personal concierge for all patients of the Spine and Orthopedic Institute at ADVENTHEALTH Altamonte. Responsible for coordinating travel and hospitality arrangements for all local, out-of-town, out-of-state, and international surgical patients from the time of referral through post-op care. Acts as a champion of the Spine Health Institute at local consumer events to attract new business and answer questions as the primary knowledge expert of the service line. Serves as the primary point of contact for existing patients who have questions regarding their care. Provides strategy and insight to the ADVENTHEALTH Altamonte Business Development team from the patient point-of-view to develop initiatives at the Institute that are profitable and beneficial to existing and potential patients. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.