Vice President, Quality and Performance Improvement
Hospital for Special Surgery
Location: New York, New York
Type: Full Time
Required Education: Masters
Salary: Competitive and commensurate w
Hospital, Public and Private
Academic Medical Group
Ambulatory Surgery Center
Health Care System
Integrated Healthcare Delivery System
Internal Number: 291
The Vice President (VP), Quality & Performance Improvement position provides an exciting opportunity to oversee all aspects relating to quality of care at Hospital for Special Surgery, the world leader in musculoskeletal health. The position works to eliminate preventable harm to patients, family members, and staff, to attain unsurpassed clinical and patient-reported outcomes, and build hospital-wide participation through transparency, collaboration, and mutual learning. Working closely with senior administrative and medical staff leaders, the VP oversees the organization’s approach to quality and leads a comprehensive quality/performance improvement program. They plan and direct HSS’s performance improvement initiatives to enhance quality of care, including minimizing financial risk related to pay-for-performance programs and ensuring best outcomes to strengthen the HSS brand.
The VP, Quality & Performance Improvement has a dual reporting relationship to the Senior Vice President & Chief Nursing Officer and Associate Surgeon-in-Chief & Deputy Medical Director. Peers to the role include:
AVP, Perioperative Operations
Senior Director, Perioperative Services
Senior Director, Central Sterile Processing
VP, Clinical Practice & Chief Nursing Informatics Officer
VP, Patient Care Services
VP, Nursing Excellence & Clinical Education
AVP, Physician Assistants
Senior Director, Operations
VP, Clinical Services
The position supervises a staff of 10 FTE’s including Quality Improvement Assistant Directors, team leaders, and specialists. In addition, this position works collaboratively with executive leadership to execute strategic objectives toward achieving national leader performance.
The successful candidate will ideally possess the following qualifications and experience:
Education & Experience
A Master’s degree in Business Administration, Health Care Administration, Nursing or a relevant field is required. A doctoral degree is desired.
Seven or more years of progressive quality improvement managerial experience in healthcare.
Quality experience in an academic healthcare setting (including hospital) is highly preferred.
Comprehensive understanding of performance improvement, quality assessment, regulatory and risk management, patient safety, and program management.
A successful track record of imbedding quality improvement into operations and positively impacting quality metrics.
Knowledge of national trends and key issues related to quality, performance improvement and patient safety.
Proven ability to build and sustain allegiances with physicians and the willingness to be viewed as their champion while maintaining a focus on quality and performance improvement.
Tenacity and relentless energy in implementing creative quality, performance improvement, patient safety and service excellence programs and achieving results in a large, complex healthcare organization.
Extensive knowledge of performance improvement theory and applications; financial and data analysis; and national, state, and local quality improvement initiatives, regulations, and accreditation requirements.
Comfort level collaborating and working closely with senior-level executives, clinical leaders, and staff at all levels of the organization, cultivating strong relationships to create an environment rooted in partnership and
Familiarity with quality improvement tools and techniques including PDSA, Lean Thinking, Six Sigma, and robust process improvement.
Extensive experience with public reporting, pay-for-performance, national quality improvement initiatives and performance trends. APR DRGs, coding optimization, third-party payor requirements, and regulatory standards.
Prior experience and comfort level working with and reporting to a Board Quality committee.
An enthusiastic coach and leader with demonstrated ability to recruit, mentor, train and develop staff and monitor performance to align individual and team goals with organizational goals and objectives.
A transformational leader and expert facilitator who can motivate and engage diverse stakeholders to action.
Keen attention to detail and impeccable organizational skills to manage multiple, competing demands while maintaining high quality service.
Acuity and inquisitiveness to apply broad knowledge and experience when addressing complex issues, create clarity from ambiguity, and integrate different ideas and perspectives to reach solutions on complex issues.
This is an exciting time for Hospital for Special Surgery (HSS) as it is experiencing tremendous growth as an organization in terms of its physical size and shape, as well as its expanding knowledge and expertise, innovation and research in the fields of orthopedics, rheumatology and their related disciplines. It will achieve focused scale in musculoskeletal health by extending its global influence through geographic expansion, as well as entrance into new areas of musculoskeletal health to reach broader populations. HSS has a total of 205 beds, 51 operating rooms, and performs over 35,000 surgeries per year. Its care delivery system consists of its main campus on the upper east side of Manhattan as well as locations throughout New York, Connecticut, Florida and New Jersey. It is an affiliate of Weill Medical College of Cornell University. HSS has leading market shares throughout the New York City Tri-State Area, and people from all 50 U.S. states and 89 countries receive care at HSS. It plans to continue to grow this care delivery system through the continued expansion of sites beyond the main campus.
HSS’s medical staff includes 389 active medical staff, 47 residents, and 282 ad...vanced practice providers. Physicians on the medical staff are global leaders and leading researchers in their respective specialties, publishing hundreds of articles and holding leadership positions across many major national musculoskeletal societies. Drawing from HSS’s leading residency and fellowship programs, along with the recruitment of other nationally recognized talent, HSS’s physicians consistently rank among the top doctors in the world. Members of HSS’s medical staff treat professional athletes from around the world and care for over 28 professional and collegiate teams and organizations as official physicians. Furthermore, hundreds of professional athletes from other teams choose to see HSS physicians for their care.