PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Dukeâ€™s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
Occ Summary Work Performed -Knowle dge, Skills and Abilities Level Characteristics procedures.management .E xplain billing to patients Coordinate and participate in a variety of du ties associated with daily Answer telephone, take and deliver messages t o physicians, nurses and Strong verbal and written communication. Basic PC and data entry Check-out ancillary service requisitions. Schedule tes ts and procedures. Complete and distribute Prepare for clinic visits byreviewing next day patients and completing according to PRMO credit and collection policies. Determine the amount patients. Make return appointm ents by scheduling patients into the maintaining records and forms. char ts. Check-in patient upon arrival inthe practice. Identify correct pati ent information in IDX. Verify patient demographic private physician off ice IDX. Prepare encounter forms. Investigate and account for missing en counter forms. Audit encounter forms for completeness and next day preparation correct appointment type, clinic preparation process, patient ide ntification, patient check in/out, charge posting, cash management and p atient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and coll ections bag. File history sheets, ancillary reports and all other requir ed patient record documentation. Return medical records. Attach HIPPA/Me dicare documents to the encounter forms. data. Edit IDX as needed. Accur ately identify the appropriate account for patient visit. Present and ed ucate patients on required forms and obtain signature as required by pol icy and procedure. Completes all IDX check-in files and manage all appro priate alerts. Collect and post co-payments and balances on accounts due . Imprint all patient specific chart documents and requisition/transmitt al documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain accurac y before batching. Batches encounter forms or charge posting in of cash to be collected based on insurance plan. entering the primary care physi cian or referring physician and scheduling tests and others. Report obta ined medical information from patients and referring physicians accurate ly, completely and timely. Disseminate messages according to practice co mmunication standards skills. Knowledge of medical terminology and telep hone etiquette. Demonstrated ability to organize and prioritize customer s and establish and work, provide oral and written instructions, interac t tactfully with maintain effective relationships with others. Must be a ble to apply specific departmental policies rules and regulations relati ng to verifying patient information, collecting payments and Work 8:30am -5:00 PM Monday-Friday. One late night working 9:30 am to 6:00 pm. Cou ld work some Saturdays 7:00am -10:00am for post op clinic Must be flexib le and work multiple work locations in the Eye Center
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably ina healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.